Get Started

Whether starting from scratch or reinventing yourself, this phase is critical to insuring you set a vision and lay the foundation for the future. 

Download our GROW Get Started Workbook for detailed plans and templates to help you get going. You'll also find additional resources below such as email and presentation templates to use in your rollout. 

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Define your Vision

You’ll never reach your destination if you don’t have a clear view of where you are heading. Your vision should be your guiding light throughout your Adoption planning.

• When defining your vision consider:
  • Your organization’s broader strategy, goals, and objectives
  • The impact on employee and customer experiences
  • What is driving the need for change
  • Business capabilities & outcomes

Use the template in our GROW Get Started Workbook to help define your vision. 

Build your Team

People are a key component of successful adoption. Building a core team to support your efforts during roll-out is critical.

• Key players include:
  • C-Level Business Executive Sponsor
  • IT Executive Sponsor
  • Program Manager/Success Owner
  • Training Lead
  • Communications Lead
  • User Council
  • Departmental Program Ambassadors/Champions
  • IT Members

Define your Adoption Plan

Your adoption plan is just as important as your overall project plan and should run along side your technology implementation efforts. As you define the phases of your project, align with the following adoption plan phases:

• Drive Awareness
• Ready your Team
• Deploy
• Assess & Iterate

Use our templates in the GROW Get Started Workbook to help get you started

Drive Awareness

• Raise general awareness through actions and messaging
• Engage executive leadership to endorse and promote
• Communicate key business benefits
• Set expectations regarding usage

Ready Your Team

• Prepare teams to operate in the new environment through an understanding of change impacts
• Coach users to complete requirements prior to launch
• Educate users on functionality with formal education and on-going tips and tricks
• Ambassador/Champion Teams & Execs promote goals and solicit feedback

Deploy

• Facilitate interactive communication to gather feedback and address questions
• Celebrate benefits and wins through participation in sharing of success stories
• Reinforce desired behavior through continued executive endorsement and user education

Assess & Iterate

• Drive sustained adoption with regular post-deployment touchpoints
• Reporting and publicizing progress using usage analysis and adoption metrics
• Promote new functionality including major communication campaigns to support key functions

Resources & Downloads

Educational Offerings

You're up and running, but don't stop now - this is just the beginning of your journey. Now it's time to Reinforce.