Our GROW Adoption Framework guides you through the process by helping you identify where you are in your journey and providing guidance and resources to help you advance to the next phase. Our framework breaks down into four stages:
- Get Started
- This stage is just the beginning and sets the tone for what’s to come as you continue to grow your adoption efforts.
- Companies in this stage are often implementing new systems and processes or embarking on a re-implementation of existing systems and processes.
- Reinforce
- Now that you're up and running, it’s time to Reinforce the tools and processes you’ve implemented during the Get Started stage. Define new objectives and reinforce proper usage, training, and adoption efforts.
- Companies in this stage have defined processes, have trained their users, and are actively working to drive consistency across all teams.
- Optimize
- Everyone on your team is rocking and rolling, now it’s time to Optimize. Look for ways to automate and refine your processes to save time and let the platform do the work.
- Companies in this stage have consistent usage, all stakeholders understand the how, what, and why of the platform and the processes.
- Wow
- Wow – you did it! You’re a model of success, but it doesn’t stop here. Adoption is an ongoing process that requires continual development. Remember that garden? All those seeds you planted along the way still require care and attention to keep growing. Continue to assess your people, processes, and platform to ensure continued success.
- Companies in this stage are wowing their employees, their prospects, and their customers.
Just like a well-tended garden, you'll be growing in no time, but remember, you aren't in this alone. We're here to help and so are thousands of others who are also using the Sugar platform. You can connect with them here in SugarClub by joining our User Groups & attending our monthly Clubhouse sessions. Ask questions, connect with others, and get that garden growing!