Hi,
I am the team leader and project runner for moving out from our existing "ticketing" system into SugarCRM - the one aspect of our existing system is that it has a WYSIWYG editor not only for emails to our clients but also internal notes.
I see that Sugar has this editor for emailing clients etc but I do not see any option within the case module (which is what is replacing our ticketing system) that has this.
Please would someone advise if there is an option for cases to have such an editor as the comment log, notes, bugs, documents etc do not have this.
Thank you
Tim
