SMPT Server Error

Hello,

I am trying to integrate our Exchange server with SugarCRM, for notifications and more. After few tries & alterations I seemed to hit a dead end and keep getting this error:

Did it happend to anyone? How did you solve it?

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0 Bruce McIntyre over 2 years ago

Hi Ada Napierala

The error message says, The “Outbound Mail Server” is incorrect.

So, you can check the right outbound server for your email service provider from here: https://store.outrightcrm.com/blog/imap-and-smtp-server-settings/

Also, it would be extremely convenient if you enter the app password instead of the regular email password.

Please refer to this video: https://youtu.be/YLPEY57WV3c

SugarCRM shows this message when 2SV is active or when you haven’t activated the display unlock captcha.

If using the App password then you won’t need to worry about both above things.

Thanks!

Bruce McIntyre
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0 Bruce McIntyre over 2 years ago

Hi Ada Napierala

The error message says, The “Outbound Mail Server” is incorrect.

So, you can check the right outbound server for your email service provider from here: https://store.outrightcrm.com/blog/imap-and-smtp-server-settings/

Also, it would be extremely convenient if you enter the app password instead of the regular email password.

Please refer to this video: https://youtu.be/YLPEY57WV3c

SugarCRM shows this message when 2SV is active or when you haven’t activated the display unlock captcha.

If using the App password then you won’t need to worry about both above things.

Thanks!

Bruce McIntyre
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

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SMPT Server Error

Bruce McIntyre

Bruce McIntyre