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Problems with scheduled emails connected to Events

Frida Yngve

Hi, 

One of our customers have a problem with scheduled emails that are connected to an event. The problem is that the scheduled time will change by itself and by the same time uncheck the box for "Contacts have confirmed consent or legitimate interest" which means that the email won't go out. 

Anyone else that have faced this problem or have a solution to it? 

Best regards, 
Frida Yngve

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  • 0 Sugar Employee Badge

    Hi Frida,

    There could be a number of items that might cause this, so I recommend reaching out to our support team so they can take a look at your specific example. However, a couple things to verify include:

    • The timezone for the session is set correctly
    • Emails have been approved to send - you'll need to check all of the confirmation boxes and then add the email to the queue to send
    • If there are multiple sessions, which one is the email tied to and is the session set to Active

    These are just a few things you could check, but support will be able to troubleshoot more specifically.

    Thanks,

    Jana

    Director, Customer Enablement | SugarCRM

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  • 0 Sugar Employee Badge

    Hi Frida,

    There could be a number of items that might cause this, so I recommend reaching out to our support team so they can take a look at your specific example. However, a couple things to verify include:

    • The timezone for the session is set correctly
    • Emails have been approved to send - you'll need to check all of the confirmation boxes and then add the email to the queue to send
    • If there are multiple sessions, which one is the email tied to and is the session set to Active

    These are just a few things you could check, but support will be able to troubleshoot more specifically.

    Thanks,

    Jana

    Director, Customer Enablement | SugarCRM

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