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Should bad email address in Market mark it as such in Sell?

John Kitsmiller

I am not sure if this is a Sugar Market question, or a Sugar Sell question, so I'll start here in Market help.

When an address is marked in Sugar Market as "bad-mailbox", to me that means invalid for whatever reason.

When we used Sugar Sell Campaigns and we got these bounces, Sugar Sell marked the email address as Invalid.

Should that, or could that, same thing happen now between Sugar Market and Sugar Sell? Hopefully I don't have to go back and run reports to manually mark them invalid in Sugar Sell so they don't get used for any reason, even outside of Sugar Market.

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  • 0 Sugar Employee Badge

    Hi John,

    This is a known bug that the product team is actively working on. I can make sure that a case is logged for you to be able to stay up to date on the progress. We have logged this as two separate bugs:

    • Market > Sell: Bug 86603
    • Sell > Market: Bug 86600

    A mass update is needed to update the values in either system until the syncing issue is resolved. 

    Thanks,

    Jana 

    Director, Customer Enablement | SugarCRM

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  • 0 Sugar Employee Badge

    Hi John,

    This is a known bug that the product team is actively working on. I can make sure that a case is logged for you to be able to stay up to date on the progress. We have logged this as two separate bugs:

    • Market > Sell: Bug 86603
    • Sell > Market: Bug 86600

    A mass update is needed to update the values in either system until the syncing issue is resolved. 

    Thanks,

    Jana 

    Director, Customer Enablement | SugarCRM

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