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Include videos in Email templates

Elizabeth Agudelo

Hello !!!

I was wondering if it would be possible to include a video in an email template using the email template builder. I can only see options for images. 

Thanks, 

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  • 0 Sugar Employee Badge

    Hi Elizabeth,

    While it is possible to embed a video, you do want to be mindful from a deliverability standpoint. This could cause the message to be flagged as spam both due to the file type and the size of an included video. I recommend testing throughly and using the Advanced Testing option to view any warnings of your message being flagged as spam.

    Thanks,

    Jana

    Director, Customer Enablement | SugarCRM

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  • 0 Sugar Employee Badge

    Hi Elizabeth,

    While it is possible to embed a video, you do want to be mindful from a deliverability standpoint. This could cause the message to be flagged as spam both due to the file type and the size of an included video. I recommend testing throughly and using the Advanced Testing option to view any warnings of your message being flagged as spam.

    Thanks,

    Jana

    Director, Customer Enablement | SugarCRM

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