Hey there,
I want to automatically assign the team, based on the inbound email config.
Example:
I have configured the inbound email setting like this:
[Cannot add screenshot - "Post" does not work if screenshot is added Alex Nassi ]
Expected result:
Actual result:
Does anybody know, why that is not working as I expect?
BR
Alexander
Hi Alexander Fechner ,
Do you have any SugarBPM processes or custom logic hooks that modify the team assignment on new cases being created? Teams is an audited field, so if you go to the case's audit log, can you confirm whether the team is initially set as 'Sales'?
Chris
Hi Alexander,
As long as you have access to the case record in Sugar, you can view the audit log there within the record view action menu:
Chris
Hi Alexander,
As long as you have access to the case record in Sugar, you can view the audit log there within the record view action menu:
Chris
Looks like there are processes running that are changing the team..will investigate further...
