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Inbound Mail Server Not Receiving Emails in SugarCRM 14.0.1

Fei Ning

Dear Community,

I'm using the on-premise version of SugarCRM 14.0.1. I'm trying to configure an inbound mail server and have successfully connected to it (test setting: connection completed successfully). I've assigned it to the "Global" team and enabled automatic email import.

I've also checked the scheduler, specifically the "Check Inbound Mailboxes" job, which is running successfully every second.

However, despite these steps, I'm not seeing any incoming emails in the SugarCRM Email module/All Emails. The correct inbox is selected on the inbound mail server configuration.

I'm at a loss on how to troubleshoot this issue. Any help would be greatly appreciated.

Thank you!

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  • 0

    Hi Fei Ning,

    There are a few prerequisites to ensure that Inbound Email works correctly. I can see that two of them have already been completed as you mentioned:

    1. The Inbound Email connection is successfully established.
    2. The scheduler is running every minute without issues.

    However, there are two additional items to check:

    1. Bounce Handling Account: Has this been created? Could you please confirm?
    2. Test Email Verification: Ensure that a test email is sent to the configured Inbound Email address (e.g., test@abc.com). Verify that this email remains unread and is not opened by anyone. Only unread emails will sync with Sugar.
    3. Additionally you can go through Inbound Email and Troubleshooting Inbound Email Scheduler to get more information about this.

    Could you please confirm if these two steps have been completed as well? If everything is set up correctly and the issue persists, we can proceed to further debug the problem.

    Hope this information helps!!

    Thanks and Regards,

    Ramya Katram

    www.bhea.com

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  • 0

    Hi Fei Ning,

    There are a few prerequisites to ensure that Inbound Email works correctly. I can see that two of them have already been completed as you mentioned:

    1. The Inbound Email connection is successfully established.
    2. The scheduler is running every minute without issues.

    However, there are two additional items to check:

    1. Bounce Handling Account: Has this been created? Could you please confirm?
    2. Test Email Verification: Ensure that a test email is sent to the configured Inbound Email address (e.g., test@abc.com). Verify that this email remains unread and is not opened by anyone. Only unread emails will sync with Sugar.
    3. Additionally you can go through Inbound Email and Troubleshooting Inbound Email Scheduler to get more information about this.

    Could you please confirm if these two steps have been completed as well? If everything is set up correctly and the issue persists, we can proceed to further debug the problem.

    Hope this information helps!!

    Thanks and Regards,

    Ramya Katram

    www.bhea.com

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