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Leads

Rachel Craft

We are a B2B finance company and our leads are businesses, rather than people.  So we don't necessarily need to log a contact straight away.  Is there a way of changing the lead layout so we can log the company name as the lead name and not the contact.  We can then add multiple contacts to the account once we progress things through the pipeline.  

Many thanks 

Rachel 

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    Hi ,

    We're also a B2B Company and when I selected SugarCRM as the replacement for our old CRM in 2010 one of the major drivers was the Studio and the process tool (which is now so much better with the BPM function).

    The Sugar default model for Leads just didn't fit our business process, and it was easy to customize Sugar to meet our needs!  Today, we don't use the Leads module, and I've "hijacked" other modules to adapt to our business processes...

    In the Accounts Module I have a drop-down named "Record Type" for Prospects, Bill-To, Ship-To, Drop-Ship, Vendor, Factory, Rep Group, and "Internal" (for internal BPM use).  The multiple Ship-To and Drop-Ship Accounts are attached to the appropriate Bill-To Account with the existing Relate field.

    For convenience, there's also a Relate field in the Contacts Module for "Record Type of Account".

    I am a BIG fan of Sugar!  We don't have any custom code - everything is done with Studio and BPM.  The one add-on I installed is the https://www.sugaroutfitters.com/addons/last-activity-dates - This add-on replaced a lot code I'd written for last email and last call that was only updated when records were saved.

    Bud Hartley | Cape Foulwind, NZ (and Oregon, USA)

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  • 0

    Hi ,

    We're also a B2B Company and when I selected SugarCRM as the replacement for our old CRM in 2010 one of the major drivers was the Studio and the process tool (which is now so much better with the BPM function).

    The Sugar default model for Leads just didn't fit our business process, and it was easy to customize Sugar to meet our needs!  Today, we don't use the Leads module, and I've "hijacked" other modules to adapt to our business processes...

    In the Accounts Module I have a drop-down named "Record Type" for Prospects, Bill-To, Ship-To, Drop-Ship, Vendor, Factory, Rep Group, and "Internal" (for internal BPM use).  The multiple Ship-To and Drop-Ship Accounts are attached to the appropriate Bill-To Account with the existing Relate field.

    For convenience, there's also a Relate field in the Contacts Module for "Record Type of Account".

    I am a BIG fan of Sugar!  We don't have any custom code - everything is done with Studio and BPM.  The one add-on I installed is the https://www.sugaroutfitters.com/addons/last-activity-dates - This add-on replaced a lot code I'd written for last email and last call that was only updated when records were saved.

    Bud Hartley | Cape Foulwind, NZ (and Oregon, USA)

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