Auto Change Email Signature based on Send From EMail Address

Hi Dale Parsons ,

I am not aware of any native feature to have Sugar select email signatures based on the selected from address. That type of feature would require code-level customization to achieve.

Chris

Would be great to have this ability via the Business Rules Builder.

I've seen more and more uses of business rules featured within modules/pages to help achieve no code/low code

Thanks Chris Raffle Tony Romano - is that a plugin or BPM? The second part to this would be to have the 'from' email address automatically change when replying to match the email address that the customer sent an email to - for example if a customer emails support@xyz the from email would change automatically (if the user has access to that outbound email address) despite the user's default email being set as sales@xyz. This in combination with auto signature change would be a massive improvement in functionality. 

Thanks Chris Raffle Tony Romano - is that a plugin or BPM? The second part to this would be to have the 'from' email address automatically change when replying to match the email address that the customer sent an email to - for example if a customer emails support@xyz the from email would change automatically (if the user has access to that outbound email address) despite the user's default email being set as sales@xyz. This in combination with auto signature change would be a massive improvement in functionality. 

Hi Dale Parsons ,

I agree regarding the intelligent 'from' address use case you raise. It's critical for ensuring communications remain in an expected flow. We've customized that behavior for some of our clients who leverage Sugar for email-based support. 

Chris