Is it possibile to to use "raw_source" Argument (POST /Emails Rest API / Archive) to upload existing .eml mail file?

Hello Vincenzo Capponcelli, 

The   POST /Emails Endpoint can be used to archive emails via API but it does expect the content of the email to be inserted in the field description_html and the subject of the email in the field name. 

You can take the following request from our documentation as an example approach. 

{
  "state": "Archived",
  "name": "Re: Discuss Proposal",
  "description": "Now is a good time",
  "description_html": "<p>Now is a good time</p>",
  "date_sent": "2012-02-17T06:53:00-08:00",
  "message_id": "<d9c165d0-8863-ba61-dc85-51ed8016c476@example.com>",
  "assigned_user_id": "9c61c46a-a7c5-df71-481c-51d48232f820",
  "parent_type": "Leads",
  "parent_id": "f6a0611a-7d27-11e7-9d70-3c15c2d582c6",
  "team_name": [{
    "id": "1",
    "display_name": "Global",
    "name": "Global",
    "name_2": "",
    "primary": true,
    "selected": false
  }],
  "from": {
    "create": [{
      "parent_type": "Leads",
      "parent_id": "f6a0611a-7d27-11e7-9d70-3c15c2d582c6"
    }]
  },
  "to": {
    "create": [{
      "parent_type": "Users",
      "parent_id": "9c61c46a-a7c5-df71-481c-51d48232f820"
    }]
  },
  "cc": {
    "create": [{
      "parent_type": "Contacts",
      "parent_id": "79b9c194-7d79-11e7-8fc5-3c15c2d582c6"
    }, {
      "parent_type": "Users",
      "parent_id": "79c2e800-7d79-11e7-84af-3c15c2d582c6"
      "email_address_id": "79cc341e-7d79-11e7-8748-3c15c2d582c6"
    }]
  },
  "bcc": {
    "create": [{
      "email_address_id": "ac804842-7d78-11e7-a809-3c15c2d582c6"
    }]
  },
  "attachments": {
    "create": [{
      "filename_guid": "afe9702e-53a3-0efb-6bbe-56c3580885ef",
      "name": "Quote.pdf",
      "filename": "Quote.pdf"
    }]
  }
}

Can you share the request that you are performing so we can have a better understanding of what you are doing? 

Cheers, 

André

Hello Andre,

Thank you for your reply.

I have mail message saved as .eml file (that can include attachments,  all Headers, Subject, HTML Body of message, , etc) and I need to archive it to SugarCRM.

I'm just curious about the option "raw_source" in the POST/Emails, if is possibile to use this field to upload entire message (and save time in writing code)

Otherwise I follow your suggestions  , but I need to parse EML and populate every single item (subject,  description_html, from, to, attachments, etc..)

Cheers,

Vincenzo

Hi Vincenzo Capponcelli, 

Checking Sugar code I can see that the raw_source field is used to handle emails that are imported via IMAP in the inbound mailboxes. 

I do not believe this will work if you populate the field via API request.
If you want to have a look at the code check the function getFormattedRawSource in 

SugarEnt/modules/InboundEmail/InboundEmail.php

I hope this helps. 

André 

Hi Vincenzo Capponcelli, 

Checking Sugar code I can see that the raw_source field is used to handle emails that are imported via IMAP in the inbound mailboxes. 

I do not believe this will work if you populate the field via API request.
If you want to have a look at the code check the function getFormattedRawSource in 

SugarEnt/modules/InboundEmail/InboundEmail.php

I hope this helps. 

André