Dear All,
Since 12.2.0, if the template system reaches a variable that is empty, it will stop filling from that onward.
Process Email Templates stops parsing when it encounters an empty value for a variable.
We have seen some situations where it leaves the empty value in place, and some where it stops parsing altogether.
Please suggest alternative.
Thanks,
Shreya
Hi shreya dalvi,
Version 12.2 and 12.3 are only supported in the Sugar Cloud environment. Based on your subject, it is not clear if you are attempting to run this release outside of that supported environment. If you can reproduce the issue you are referencing in an instance hosted in Sugar Cloud, I recommend filing a support case with Sugar as this would likely be a product defect.
If they confirm the defect, they may be able to suggest alternatives for avoiding the behavior until a fix can be provided.
Chris
Hi shreya dalvi,
Version 12.2 and 12.3 are only supported in the Sugar Cloud environment. Based on your subject, it is not clear if you are attempting to run this release outside of that supported environment. If you can reproduce the issue you are referencing in an instance hosted in Sugar Cloud, I recommend filing a support case with Sugar as this would likely be a product defect.
If they confirm the defect, they may be able to suggest alternatives for avoiding the behavior until a fix can be provided.
Chris
