wamp local backup stuck on loading but can reach rest/v11/help

maybe a basic question but i didn't see it in your post, in your php.ini what is error_reporting set to? if you can hit the rest/help endpoint that's a good sign at least. If I understand your case right, this is a backup and you've taken a cloud backup and you're trying to run it locally. Is there anything in the config.php or config_override.php that might still be pointing to a cloud configuration?

ex:

• Did you update config.php
  • 'dbconfig' => object with the right local values?
  • 'full_text_engine' => 'Elastic' => 'host' with the right server info
  • 'hostname'
  • 'site_url'
• Check the config table in the DB to make sure there's no IDM specific settings there, i know you mentioned you ran the sql but doublecheck the table and make sure there's nothing weird there

and maybe post your .htaccess again... could be something funky there that's not letting sugar load?

Also, shot in the dark since this is coming from a web backup (maybe more of a mac thing not windows), are file/folder permissions set correctly on your copied in sugar directory inside your www site so that they can be accessed by wamp? Any permissions issues could also be trouble.

Hi Travis, thank you for replying! That's right, its a backup from a cloud instance I would like to run locally for testing and development.

The php.ini shows error_reporting = E_ALL

I don't see anything obviously referencing the cloud, this wasnt a file I've seen referenced troubleshooting this so far so haven't looked in it before, I'm not sure what to look for tbh.

config.php =

array (
'Elastic' =>
array (
'host' => 'localhost',
'port' => '9200',
),
),

'dbconfig' =>
array (
'db_host_name' => 'localhost',
'db_host_instance' => 'SQLEXPRESS',
'db_user_name' => '******',
'db_password' => '******',
'db_name' => 'sandboxwestlindseyS11v2',
'db_type' => 'mysql',
'db_port' => '',
'db_manager' => 'MysqliManager',
),

'host_name' => 'localhost/sandbox-westlindsey-S11-v2',

'site_url' => 'localhost/sandbox-westlindsey-S11-v2',

I've ran a search on the DB for 'IDM' and nothing comes back.

re: folder permissions, I've given each user full access to the root sugar folder (C:\wamp64\www\sandbox-westlindsey-S11-v2) from 'Properties' -> Security -> Edit and check 'Full access' and 'Modify' for each and apply. If that wasn't the correct method, please let me know :D

The .htaccess file is :-

# BEGIN SUGARCRM RESTRICTIONS
# Fix mimetype for logo.svg (SP-1395)
AddType image/svg+xml .svg
AddType application/json .json
AddType application/javascript .js

<IfModule mod_rewrite.c>
Options +FollowSymLinks
RewriteEngine On
RewriteBase /sandbox-westlindsey-S11-v2
RewriteRule (?i)\.git - [F]
RewriteRule (?i)\.log$ - [F]
RewriteRule (?i)^bin/ - [F]
RewriteRule (?i)^cache/diagnostic/ - [F]
RewriteRule (?i)^composer\.(json|lock)$ - [F]
RewriteRule (?i)^cron\.php$ - [F]
RewriteRule (?i)^custom/blowfish/ - [F]
RewriteRule (?i)^dist/ - [F]
RewriteRule (?i)^emailmandelivery\.php$ - [F]
RewriteRule (?i)^files\.md5$ - [F]
RewriteRule (?i)^src/ - [F]
RewriteRule (?i)^upload/ - [F]
RewriteRule (?i)^vendor/(?!ytree.*\.(css|gif|js|png)$) - [F]
RewriteRule (?i)^(cache|clients|data|examples|include|install|jssource|metadata|ModuleInstall|modules|soap|xtemplate)/.*\.(php|tpl)$ - [F]

RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^rest/(.*)$ api/rest.php?__sugar_url=$1 [L,QSA]
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^cache/api/metadata/lang_(.._..)_(.*)_public(_ordered)?\.json$ rest/v10/lang/public/$1?platform=$2&ordered=$3 [N,QSA,DPI]

RewriteRule ^cache/api/metadata/lang_(.._..)_([^_]*)(_ordered)?\.json$ rest/v10/lang/$1?platform=$2&ordered=$3 [N,QSA,DPI]
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^cache/Expressions/functions_cache(_debug)?.js$ rest/v10/ExpressionEngine/functions?debug=$1 [N,QSA,DPI]
RewriteRule ^cache/jsLanguage/(.._..).js$ index.php?entryPoint=jslang&module=app_strings&lang=$1 [L,QSA,DPI]
RewriteRule ^cache/jsLanguage/(\w*)/(.._..).js$ index.php?entryPoint=jslang&module=$1&lang=$2 [L,QSA,DPI]
RewriteRule ^portal/(.*)$ portal2/$1 [L,QSA]
RewriteRule ^portal$ portal/? [R=301,L]
</IfModule>

<IfModule mod_mime.c>
AddType application/x-font-woff .woff
</IfModule>
<FilesMatch "\.(jpg|png|gif|js|css|ico|woff|svg)$">
<IfModule mod_headers.c>
Header set ETag ""
Header set Cache-Control "max-age=2592000"
Header set Expires "01 Jan 2112 00:00:00 GMT"
</IfModule>
</FilesMatch>
<IfModule mod_expires.c>
ExpiresByType text/css "access plus 1 month"
ExpiresByType text/javascript "access plus 1 month"
ExpiresByType application/x-javascript "access plus 1 month"
ExpiresByType image/gif "access plus 1 month"
ExpiresByType image/jpg "access plus 1 month"
ExpiresByType image/png "access plus 1 month"
ExpiresByType application/x-font-woff "access plus 1 month"
ExpiresByType image/svg "access plus 1 month"
</IfModule>
<IfModule mod_headers.c>
Header always set X-Frame-Options "SAMEORIGIN"
</IfModule>
# END SUGARCRM RESTRICTIONS

Thanks again

James

Hi James

Just wondering if you found a solution.  I have exactly the same issue, trying to take my cloud backup and setup a test environment on CentOS.  I get exactly the same blank page with 'loading...' and the same warnings in the dev console.  

I was just about to repeat the same process on WAMP when I found your question.

Thanks
Mark

Hi Mark.  Sorry for the late reply.  I'm not sure I'm really qualified to answer, but these are the notes I go though, although I do still get PHP errors I'm now able to log in, you may have better luck than me:-

wamp 3.2.3.3 64 Bits
apache 2.4.46
php 7.4.9
mysql 5.7.31

// create database
// mysqladmin -u mysql_username -p create instance_name

mysqladmin -u root -p create sandbox11.1

// import sql data
// mysql -u mysql_username database_name -p < sugarversionedition.sql

mysql -u root sandbox11.1 -p < sugar1110ent.sql

// import triggers
// mysql -u mysql_username database_name -p < sugarversionedition_triggers.sql

mysql -u root sandbox11.1 -p < sugar1110ent_triggers.sql

// config.php -> 

'dbconfig' =>
array (
'db_host_name' => 'localhost',
'db_host_instance' => 'SQLEXPRESS',
'db_user_name' => 'root',
'db_password' => '',
'db_name' => 'sandbox11.1',
'db_type' => 'mysql',
'db_manager' => 'MysqliManager',
),

'site_url' => 'http://localhost/sandbox11.1'

'host_name' => 'localhost/sandbox11.1'

// httpd.conf -> add

<Directory "/www/sandbox11.1">
Options Indexes FollowSymLinks MultiViews
AllowOverride All
Order allow,deny
Allow from all
</Directory>

// .htaccess

# BEGIN SUGARCRM RESTRICTIONS
# Fix mimetype for logo.svg (SP-1395)
AddType image/svg+xml .svg
AddType application/json .json
AddType application/javascript .js

<IfModule mod_rewrite.c>
Options +FollowSymLinks
RewriteEngine On
RewriteBase /sandbox11.1
RewriteRule (?i)\.git - [F]
RewriteRule (?i)\.log$ - [F]
RewriteRule (?i)^bin/ - [F]
RewriteRule (?i)^cache/diagnostic/ - [F]
RewriteRule (?i)^composer\.(json|lock)$ - [F]
RewriteRule (?i)^cron\.php$ - [F]
RewriteRule (?i)^custom/blowfish/ - [F]
RewriteRule (?i)^dist/ - [F]
RewriteRule (?i)^emailmandelivery\.php$ - [F]
RewriteRule (?i)^files\.md5$ - [F]
RewriteRule (?i)^src/ - [F]
RewriteRule (?i)^upload/ - [F]
RewriteRule (?i)^vendor/(?!ytree.*\.(css|gif|js|png)$) - [F]
RewriteRule (?i)^(cache|clients|data|examples|include|install|jssource|metadata|ModuleInstall|modules|soap|xtemplate)/.*\.(php|tpl)$ - [F]

RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^rest/(.*)$ api/rest.php?__sugar_url=$1 [L,QSA]
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^cache/api/metadata/lang_(.._..)_(.*)_public(_ordered)?\.json$ rest/v10/lang/public/$1?platform=$2&ordered=$3 [N,QSA,DPI]

RewriteRule ^cache/api/metadata/lang_(.._..)_([^_]*)(_ordered)?\.json$ rest/v10/lang/$1?platform=$2&ordered=$3 [N,QSA,DPI]
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^cache/Expressions/functions_cache(_debug)?.js$ rest/v10/ExpressionEngine/functions?debug=$1 [N,QSA,DPI]
RewriteRule ^cache/jsLanguage/(.._..).js$ index.php?entryPoint=jslang&module=app_strings&lang=$1 [L,QSA,DPI]
RewriteRule ^cache/jsLanguage/(\w*)/(.._..).js$ index.php?entryPoint=jslang&module=$1&lang=$2 [L,QSA,DPI]
RewriteRule ^portal/(.*)$ portal2/$1 [L,QSA]
RewriteRule ^portal$ portal/? [R=301,L]
</IfModule>

<IfModule mod_mime.c>
AddType application/x-font-woff .woff
</IfModule>
<FilesMatch "\.(jpg|png|gif|js|css|ico|woff|svg)$">
<IfModule mod_headers.c>
Header set ETag ""
Header set Cache-Control "max-age=2592000"
Header set Expires "01 Jan 2112 00:00:00 GMT"
</IfModule>
</FilesMatch>
<IfModule mod_expires.c>
ExpiresByType text/css "access plus 1 month"
ExpiresByType text/javascript "access plus 1 month"
ExpiresByType application/x-javascript "access plus 1 month"
ExpiresByType image/gif "access plus 1 month"
ExpiresByType image/jpg "access plus 1 month"
ExpiresByType image/png "access plus 1 month"
ExpiresByType application/x-font-woff "access plus 1 month"
ExpiresByType image/svg "access plus 1 month"
</IfModule>
<IfModule mod_headers.c>
Header always set X-Frame-Options "SAMEORIGIN"
</IfModule>
# END SUGARCRM RESTRICTIONS

Hi Mark.  Sorry for the late reply.  I'm not sure I'm really qualified to answer, but these are the notes I go though, although I do still get PHP errors I'm now able to log in, you may have better luck than me:-

wamp 3.2.3.3 64 Bits
apache 2.4.46
php 7.4.9
mysql 5.7.31

// create database
// mysqladmin -u mysql_username -p create instance_name

mysqladmin -u root -p create sandbox11.1

// import sql data
// mysql -u mysql_username database_name -p < sugarversionedition.sql

mysql -u root sandbox11.1 -p < sugar1110ent.sql

// import triggers
// mysql -u mysql_username database_name -p < sugarversionedition_triggers.sql

mysql -u root sandbox11.1 -p < sugar1110ent_triggers.sql

// config.php -> 

'dbconfig' =>
array (
'db_host_name' => 'localhost',
'db_host_instance' => 'SQLEXPRESS',
'db_user_name' => 'root',
'db_password' => '',
'db_name' => 'sandbox11.1',
'db_type' => 'mysql',
'db_manager' => 'MysqliManager',
),

'site_url' => 'http://localhost/sandbox11.1'

'host_name' => 'localhost/sandbox11.1'

// httpd.conf -> add

<Directory "/www/sandbox11.1">
Options Indexes FollowSymLinks MultiViews
AllowOverride All
Order allow,deny
Allow from all
</Directory>

// .htaccess

# BEGIN SUGARCRM RESTRICTIONS
# Fix mimetype for logo.svg (SP-1395)
AddType image/svg+xml .svg
AddType application/json .json
AddType application/javascript .js

<IfModule mod_rewrite.c>
Options +FollowSymLinks
RewriteEngine On
RewriteBase /sandbox11.1
RewriteRule (?i)\.git - [F]
RewriteRule (?i)\.log$ - [F]
RewriteRule (?i)^bin/ - [F]
RewriteRule (?i)^cache/diagnostic/ - [F]
RewriteRule (?i)^composer\.(json|lock)$ - [F]
RewriteRule (?i)^cron\.php$ - [F]
RewriteRule (?i)^custom/blowfish/ - [F]
RewriteRule (?i)^dist/ - [F]
RewriteRule (?i)^emailmandelivery\.php$ - [F]
RewriteRule (?i)^files\.md5$ - [F]
RewriteRule (?i)^src/ - [F]
RewriteRule (?i)^upload/ - [F]
RewriteRule (?i)^vendor/(?!ytree.*\.(css|gif|js|png)$) - [F]
RewriteRule (?i)^(cache|clients|data|examples|include|install|jssource|metadata|ModuleInstall|modules|soap|xtemplate)/.*\.(php|tpl)$ - [F]

RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^rest/(.*)$ api/rest.php?__sugar_url=$1 [L,QSA]
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^cache/api/metadata/lang_(.._..)_(.*)_public(_ordered)?\.json$ rest/v10/lang/public/$1?platform=$2&ordered=$3 [N,QSA,DPI]

RewriteRule ^cache/api/metadata/lang_(.._..)_([^_]*)(_ordered)?\.json$ rest/v10/lang/$1?platform=$2&ordered=$3 [N,QSA,DPI]
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^cache/Expressions/functions_cache(_debug)?.js$ rest/v10/ExpressionEngine/functions?debug=$1 [N,QSA,DPI]
RewriteRule ^cache/jsLanguage/(.._..).js$ index.php?entryPoint=jslang&module=app_strings&lang=$1 [L,QSA,DPI]
RewriteRule ^cache/jsLanguage/(\w*)/(.._..).js$ index.php?entryPoint=jslang&module=$1&lang=$2 [L,QSA,DPI]
RewriteRule ^portal/(.*)$ portal2/$1 [L,QSA]
RewriteRule ^portal$ portal/? [R=301,L]
</IfModule>

<IfModule mod_mime.c>
AddType application/x-font-woff .woff
</IfModule>
<FilesMatch "\.(jpg|png|gif|js|css|ico|woff|svg)$">
<IfModule mod_headers.c>
Header set ETag ""
Header set Cache-Control "max-age=2592000"
Header set Expires "01 Jan 2112 00:00:00 GMT"
</IfModule>
</FilesMatch>
<IfModule mod_expires.c>
ExpiresByType text/css "access plus 1 month"
ExpiresByType text/javascript "access plus 1 month"
ExpiresByType application/x-javascript "access plus 1 month"
ExpiresByType image/gif "access plus 1 month"
ExpiresByType image/jpg "access plus 1 month"
ExpiresByType image/png "access plus 1 month"
ExpiresByType application/x-font-woff "access plus 1 month"
ExpiresByType image/svg "access plus 1 month"
</IfModule>
<IfModule mod_headers.c>
Header always set X-Frame-Options "SAMEORIGIN"
</IfModule>
# END SUGARCRM RESTRICTIONS