We would like to be able to quickly remove a tag from a group of contacts. Does anybody have any ideas how you can do this? We tried with the mass update, but there is unfortunately no possibility to remove data.
We would like to be able to quickly remove a tag from a group of contacts. Does anybody have any ideas how you can do this? We tried with the mass update, but there is unfortunately no possibility to remove data.
Ramya Katram has a great answer for you, but it does require code.
If you are On-Site, feeling adventurous, and you know your tag_id, you could hazard a DB update, but know that this will bypass any bean logic.
update tag_bean_rel set deleted = 1, date_modified = utc_timestamp() where bean_module = 'Contacts' and tag_id = 'c29334c8-4a11-11eb-98f2-001a4a160206' and deleted = 0
(the tag_id in the example is obviously made up and would have to be replaced with your tag id)
I believe that for Cloud customers you could ask Support to execute SQL commands for you, which may be an option for you.
FrancescaS
Ramya Katram has a great answer for you, but it does require code.
If you are On-Site, feeling adventurous, and you know your tag_id, you could hazard a DB update, but know that this will bypass any bean logic.
update tag_bean_rel set deleted = 1, date_modified = utc_timestamp() where bean_module = 'Contacts' and tag_id = 'c29334c8-4a11-11eb-98f2-001a4a160206' and deleted = 0
(the tag_id in the example is obviously made up and would have to be replaced with your tag id)
I believe that for Cloud customers you could ask Support to execute SQL commands for you, which may be an option for you.
FrancescaS
Hi Francesca,
Since they are looking for specific contacts under that tag, don't you think the DB query above will untag all the contacts under a specific tag?