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Enterprise & Sell Answers & Best Practices Excel Add-in URL problem

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Excel Add-in URL problem

Hugh Tippins over 1 year ago

I am trying to use the Excel Add-in v14.03.28 (64bit), however I am receiving the error Unable to connect to URL provided.

I have tried disabling the Add-In and re-enabling it without any success. I have also tried different networks to eliminate possible firewall rules.

Any suggestions on getting this add-in to work?

Many Thanks

0 Edward Robinson over 1 year ago

I recently had the same issue with our cloud instance, and Sugar support team correct the issue.
This was my issue: The error you are receiving is because those two plugins (Word/Excel) they don't allow for the IDM password method.
However, there is a workaround we can do which is to enable legacy PWs for your instance. What this will do is allow you to use your 'sugar' user/pass combination to access just those plugins. I suggest contacting Sugar Support to see if it is possible for your instance.
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0 Hugo Geyskens over 1 year ago

Same over here, it worked before, but now have the same issue as reported by Hugh. We have an on-premisse installation.

Bye now

Hugo
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0 Robert Itoh 12 months ago

Having this issue now. Can someone explain the workaround?
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0 Edward Robinson 12 months ago in reply to Robert Itoh

Sugar Support should be able to do this for you as they did for me
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0 Robert Itoh 12 months ago in reply to Edward Robinson

Thanks! will reach out to them
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