An important aspect of any technology implementation is ensuring that the system is working for your users, not against them. Technology should make their jobs easier, not harder or more tedious. As system admins or team leaders, we can’t know exactly what it’s like to be in someone else’s role – that is, unless we ask them openly and honestly.
Any technology roll out should be an iterative process, which means that you need a method to consistently collect and action feedback from your various users about how the technology is working for them and where improvements can be made. Ensuring that you have a consistent and known process for soliciting feedback and letting users know how it was actioned is important to your success. If people don’t know that their suggestions have been heard, then eventually they’ll stop making them.
We’ve heard different methods from Sugar users about how they collect and action feedback – shared Slack or Teams channels, a User Council, and more. How are you soliciting and implementing feedback on your technology from your users? Tell us in the comments below.